Privacy Policy

Last Updated: [16/04/26]

Welcome to Pranzoo Cafe & Restaurant. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and online delivery services.

1. Information We Collect

To provide you with a seamless ordering and delivery experience, we may collect the following types of information:

Personal Information: Your name, email address, phone number, and delivery address when you place an order or create an account.

Order Details: Information about the food you order, transaction history, and special delivery instructions.

Payment Information: Payment details processed securely through our trusted payment gateways (we do not store your full credit/debit card numbers).

Technical Data: Standard website usage data, such as your IP address, browser type, and device information, to help us improve our online platform.

2. How We Use Your Information

We use the information we collect primarily to manage your orders and enhance your dining experience. Specifically, we use it to:

Process, confirm, and deliver your food orders accurately.

Send you order status updates and respond to customer service inquiries.

Manage customer accounts, loyalty programs, and promotional coupons.

Improve our website functionality, menu offerings, and delivery operations.

Send marketing communications and special offers (you can opt out of these at any time).

3. How We Share Your Information

Your privacy is important to us. We do not sell, rent, or trade your personal information to third parties. We may only share your information in the following situations:

Service Providers: With delivery partners or payment processors solely for the purpose of fulfilling your order.

Legal Obligations: If required to do so by law or in response to a valid request by public authorities.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

Depending on your location, you have the right to:

Request access to the personal data we hold about you.

Request corrections to any inaccurate or incomplete information.

Request the deletion of your personal data from our systems.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Pranzoo Cafe & Restaurant

Address: Kashimnagar, Paikar, Birbhum

Phone: 9091928755

Email: pranzoo.order@gmail.com