Terms & Conditions
Last Updated: [16/04/26]
Welcome to Pranzoo Cafe & Restaurant. These Terms and Conditions outline the rules and regulations for the use of our website, application, and online food delivery services.
By accessing this website and placing an order, we assume you accept these terms and conditions in full. Do not continue to use Pranzoo Cafe & Restaurant's online services if you do not agree to all the terms and conditions stated on this page.
1. General Information
Business Name: Pranzoo Cafe & Restaurant
Location: Kashimnagar, Paikar, Birbhum
Service: Preparation and delivery of food and beverages.
By placing an order, you confirm that you are at least 18 years old or are ordering under the supervision of a parent or legal guardian.
2. Ordering and Acceptance
All orders placed through our platform are subject to availability and acceptance by our kitchen.
We reserve the right to decline or reject any order for any reason, including but not limited to ingredient shortages, delivery outside our service area, or suspected fraudulent activity.
Please ensure that all information provided during the ordering process (including items, delivery address, and contact number) is accurate. We are not responsible for failed deliveries resulting from incorrect information provided by the customer.
3. Pricing and Payment
All prices listed on our menu are in Indian Rupees (INR) and are subject to change without prior notice.
The total cost of your order, including applicable taxes and delivery fees, will be displayed at checkout before you confirm the payment.
Payment must be made in full at the time of ordering via our accepted online payment methods, or via Cash on Delivery (if applicable and offered at checkout).
4. Delivery Policy
We strive to deliver your food within the estimated delivery time provided at checkout; however, these times are estimates only. Delays may occur due to weather, traffic, or kitchen volume.
Delivery is restricted to our designated service areas.
If the delivery partner is unable to reach you at the provided phone number or address upon arrival, the order will be considered abandoned after a reasonable waiting period.
5. Cancellations, Returns, and Refunds
Strict No Cancellation: Because our food is prepared fresh to order, all sales are final. Once an order is placed and confirmed, it cannot be canceled or modified.
No Refunds or Returns: We do not offer refunds or accept returns for change of mind, ordering mistakes made by the customer, or abandoned deliveries.
For further details on how we handle missing or incorrect items, please refer to our full Return and Refund Policy.
6. Food Allergies and Dietary Requirements
While we take care in preparing our food, our kitchen handles various allergens, including dairy, nuts, wheat, and spices. We cannot guarantee that any food item is completely free of allergens.
If you have a severe allergy, please contact us directly before placing your order. Pranzoo Cafe & Restaurant will not assume any liability for adverse reactions to food consumed.
7. Intellectual Property
All content, logos, menu descriptions, and images on this platform are the intellectual property of Pranzoo Cafe & Restaurant. You may not reproduce, distribute, or use our materials for commercial purposes without our express written consent.
8. Limitation of Liability
Pranzoo Cafe & Restaurant shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, delayed deliveries, or website downtime.
9. Modifications to the Terms
We reserve the right to revise these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes signifies your acceptance of the new terms.
10. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Pranzoo Cafe & Restaurant
Address: Kashimnagar, Paikar, Birbhum
Phone: 9091928755
Email: pranzoo.order@gmail.com